Fair Wear and Tear

GMP Drivercare applies BVRLA’s Guide

The aim of the BVRLA’s guide is to provide an industry-wide, accepted standard that defines fair wear and tear on passenger vehicles and light commercial vehicles when they are returned at the end of a contract or finance agreement. On collection, the vehicle must be in a safe and roadworthy condition, with all of the appropriate keys, equipment and documentation available.

MOT

The vehicle must have a current MOT certificate. A charge will be levied for vehicles returned with out a current MOT certificate as the leasing company will have to arrange for the vehicle to be collected by trailer and then have the vehicle tested before sale.

SERVICING

Vehicles should be serviced to manufacturer’s serviced schedules and have stamped service books to document this. The stamped book must be available for inspection and returned with the vehicle. If the book has not been stamped or service invoices have not been provided as proof of servicing. Leasing companies will levy a charge for incomplete and missing service histories.

KEYS / STANDARD ITEMS

A charge will be levied for spare keys and missing standard items e.g. satellite navigation discs that are not returned with the vehicle.

The vehicle should be sufficiently clean to allow a detailed inspection upon hand-over, this inspection does not form the basis of a re-charge it merely describes the condition. The collection agent is not a qualified vehicle inspector and will not be able to tell you if damage falls outside the BVRLA ‘Fair Wear and Tear’ conditions.

It is in the interests of the customer to point out damage to the collection agent and retain a copy of the collection appraisal for their records. Qualified assessors can only undertake a re-charge inspection in good light after the vehicle has been cleaned.

Leasing companies will charge for vehicles affected with unsatisfactory in-life body repairs that require re-painting to meet manufacturer’s standards. Leasing companies may charge customers for damage not recorded on collection notes, when damage is obviously not new but has been missed by the collection agent.

When the leasing companies receive queries, the team reviews the evidence on both the inspection report and the collection note. If the evidence is shown on the inspection report, and supported by a digital image, whenever practical, the charge stands. (Poor previous repairs are often not clearly visible on digital images.)

Examples of Acceptable Wear and Tear

Windscreen & Lenses

Any damage within the driver’s direct line of sight.

Small scratches outside of the driver’s line of sight.

Wheels & Tires

Minor scuffing is acceptable up to 25mm in length. Tyres must meet minimum legal requirements.

Scoring and other damage to wheel surface. Damage to side walls or uneven tread wear.

Door Mirrors

Minor scruffing, providing paint is not broken.

Missing, cracked or damaged door mirrors.

Bumpers

 

 

Minor scuffing up to 25mm in length.

Dented or cracked areas. Deep scuffs where paint surface has been broken.

Bodywork

 

 

Small areas of chipping. Light scratches up to 25mm in length, relative to the vehicle’s age. Dents up to 10mm providing paint is not broken.

Stone chips or scratches over 25mm in length which have exposed the bare metal or primer or have rusted. Any impact damage. Multiply dents on a single panel.

Decal

 

All decals need to be removed and all glue residue removed.

Any damage caused by the removal of such badges and advertising.

Upholstery

 

Should be clean and tidy with only slight wear and soling through normal use.

Burns, tears or permanent staining. Any damage caused by fitting of equipment such as mobile phones.

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